Privacy policy

Data controller

The controller of personal data is Ludran s.r.o., Company ID 08538280, registered office Zahrádky 349, Sobědruhy, 415 10 Teplice, Czech Republic, registered in the Commercial Register of the Regional Court in Ústí nad Labem, section C, file 44216 (the “controller”). You can contact us by e-mail at objednavky@odpepina.cz or by phone on +420 605 327 987.

What data we process and why

• Contact form and enquiries: name, e-mail, phone and the content of your message. We process this data to answer your question or prepare a business offer (legitimate interest and pre-contractual steps).
• Orders and collection: name, phone, e-mail, order content and payment details. We process this data to fulfil your order and hand over the goods (performance of a contract) and to meet accounting and tax obligations.
• Business partnerships: we process customers' contact and billing details to perform contracts and meet legal obligations, especially accounting and tax obligations.
• Cookies: we always use the technical cookies needed to run the website. We use analytics and marketing cookies only with your consent, which you can change at any time in the cookie settings in the website footer.

How long we keep data

We keep data from the contact form for no more than 2 years from our last communication, unless it leads to a business relationship. We keep customers' data for the duration of the partnership and then for the period required by law.

Who we share data with

We do not sell personal data. We may share it only with processors who provide our website, e-mail and accounting services, and only to the extent necessary.

Your rights

You have the right to access your data, to have it corrected or erased, to restrict processing, to data portability and to object. You can exercise your rights using the contact details above. If you believe the processing breaks the rules, you can file a complaint with the Czech Office for Personal Data Protection (Úřad pro ochranu osobních údajů, www.uoou.cz).